You never forget your first...
This is my very first review on this platform and I dedicate it to LUME Beauty Atelier. As a woman with extremely high demands when it comes to customer service and quality, it's not often I am blown away upon first encounter. With LUME, it was love-at-first-Instagram-sight.
They engage beautifully with their audience on their social media platforms and were kind enough to invite me, being a brand new blogging enthusiast, into their world to have a look around.
Everything at LUME is done with precision and impeccable attention to detail. From their architecture, designed by Stefan Antoni, to the well considered branding and the way the therapists interact with you.
LUME is a pamper-utopia. They offer everything from skin rejuvenation, body sculpting, grooming to hair styling and nails, all under one cozy roof. AND they stock some exclusive, high-end skin- and haircare brands! Gel mani's and pedi's, signature massages, tailor-made facials AND your colour, cut and other haircare prayers are all answered at LUME.
I was treated to a oh-so-relaxing LUME Bespoke massage and let me tell you, it was wonderful! I am quite the ticklish one and always feel a level of discomfort because of this. My lovely therapist, Danielle van Zyl, got it oh-so-right. She's such a honey, they don't make them any sweeter than this.
After my treatment I enjoyed a glass of bubbly while catching up with manager extraordinaire Zarina. She's the heart of LUME. There is a lovely atmosphere within Lume, the staff have the ability to read their clients and adapt their approach accordingly. I am more of a playful type of customer and I like to be treated like a 'friend'. That being said, professionalism is a non-negotiable for me. Lume staff are able to achieve that delicate balance.
LUME and I will be besties for life, its decided. I left Lume feeling rejuvenated, optimistic and WOW'd. Whenever I come across a company, brand or establishment that share the same customer-service values as I do, my heart beats with gratitude. Zarina introduced me to bespoke french skincare brand, Biologique Recherche. She was very knowledgable and advised me to invest in their Lotion P50 balancing exfoliator and Creme Hydravits to sort out my thirsty skin. They have 40 year's experience in making personalised skincare so I feel my skin's in safe hands. Lume is one of the only two stockists of this brand in SA. Next week I will be reviewing the brand in full.